The DBO Services Support team provides to all customers globally,
a consistent, responsive, high-quality support service for
all its offerings. These support services can also be extended
to other non-DBO products to enable one stop support for applications.
To accomplish this, DBO Services will tailor the support offerings
to meet the customer’s specific requirements.
The standard support template offers customers:
-
Solution support during regular UK
business hours
-
Extended hours for overseas clients
through regional support partners
-
Access to DBO Services’ secure
client support portal (add link here to secure area) providing:
- Access to our online knowledge base, which contains
useful tips, best practices, and known issues with resolutions
- The ability to report issues, request product enhancements,
and order software upgrades
- Licensing maintenance facilities
-
Major software product releases,
maintenance releases and patches
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Documentation updates
-
Regular customer communications
-
Acess to our product and industry
experts
-
Telephone, email and web based support
contacts
DBO also provides comprehensive software support, maintenance
and development services for our customers on third party
and their in-house solutions.
Offerings include:
-
Analysis/Resolution of reported issues
-
Software maintenance services including
defect resolution
-
Product development based on a mutually
approved roadmap
The DBO Support Team have Consultants and Support personnel
with decades of Process/Manufacturing/Retailing industry experience
as well as Experienced software developers with wide ranging
software skill including:
-
C, C++, FORTRAN development on Windows
and UNIX platforms.
-
Extensive UNIX development experience
on Solaris, AIX, HP....
-
Database (Oracle) programming
-
Traditional Windows programming
-
Windows .NET development
Our proven Support/Maintenance strategies ensure that, by
outsourcing their Product Support/Maintenance/Development
to us, our customers dramatically reduce costs and ensure
that their users receive a high level of support and service
from specialists.
Click here
for Client Registration
